I always read horror stories about people who are having problems with Xbox customer support, normally I wouldn’t consider my Xbox dying newsworthy but I want to talk about my experience with them. This experience wasn’t awful, it wasn’t annoying and it was more hassle-free than me calling up my mobile phone network to talk about my monthly bill.

After about 30 seconds of waiting for the next available representetive, I was greeted by Kevin Robinson who didn’t have the best English but at least he had a sense of humour. I told him that my Xbox died, he asked me to check a couple of things so he could identify the problem better… and that’s it.

He said this was my third time getting repaired so Microsoft would send me a brand new 360 within 7 days of me sending my dead console to them. I don’t have to pay any postage fees, I don’t have to wait twelve years for a repair and I sure as hell don’t have to pretend I’m angry at a man who’s just doing his job in the hopes of them offering me a free game for compensation.

So yeah, Microsoft can fuck you over sometimes, and it’s true that this is my third breakdown which is generally unacceptable. Still, thanks to their extended three year warranty, at least they’re trying to make up for their console’s biggest flaw. Recently I read that Micorosft plan to launch ahead of the pack in the next generation of consoles too, I’m pretty sure they’re going to learn from this mistake. Still, I sometimes cut them some slack since they’re technically still babies in the console gaming industry, when compared to veterans like Nintendo.